Terms & Conditions

Terms and Conditions (“Terms”)

Please Read Before Adopting A Puppy Or Making Purchases From Hidden Acres Puppies!

Last updated: May 7, 2024

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://hiddenacrespuppies.com website operated by Hidden Acres Puppies (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By adopting a puppy from us, and/or accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, you may not adopt a puppy or otherwise access the Service.

Included With Your Puppy

Adopt your puppy with confidence! Your pup will (unless otherwise noted) come with:

  • Recent Vet Examination & Free of Communicable Diseases as can be seen by the eye
  • Health & Immunization Records
  • Microchip (Included)
  • All Applicable Immunizations / Wormers
  • 72-Hour Full Coverage Health Guarantee
  • 12 Month Genetic Health Guarantee (18 months with use of LA Food/ NuVet Supplements)
  • Life’s Abundance All Life Stages Dog Food Sample Bag.  >>Order LA Here<< 
  • NuVet Supplements Sample Pack
  • 25% OFF Training App – We are excited to be able to offer a comprehensive training app with step by step resources to our clients for a 25% discount!! Visit our Training Page for details.

Puppy Purchase Terms

Dog/Puppy Care

By purchasing a puppy from us, you affirm that you:

  • A) Have adequate food & water for your pup, & a warm, dry place for it to sleep.
  • B) Have ample room for your pup to run and exercise. 
  • C) Are committed to the long-term quality care of your dog. 
  • D) Are financially able to cover the costs associated with dog ownership, including vet bills, training, food, etc.

HAP 72-Hour Health Guarantee 

We guarantee your puppy to be free of all communicable diseases for a period of 72 Hours after leaving our kennels. Within 72 hours the owner must take their pup to a licensed veterinarian for an exam. If the vet determines, within the 72 hours, that the puppy needs treatment, or has died from injuries or illnesses likely to have been contracted on or before the date of pickup, the owner is entitled to choose one of our Claim Options below.

One Year Genetic Health Guarantee

We further guarantee the puppy named on this agreement to the original owner against debilitating or life-threatening hereditary/congenital conditions for One Year from DOB, or One Year, Six Months with the use of Life’s Abundance food/supplements. (detailed below)

18/Mo Health Guarantee with Life’s Abundance

  •  With the purchase of our Life’s Abundance food and/or nutritional supplements, this Health Guarantee is upgraded to another six months from the puppy’s DOB, for a total of One Year, Six Months.
  • In order to receive the extra six months credit, purchaser must sign up to receive Life’s Abundance’s food and/or supplements on autoship, and feed it regularly to their new puppy, for the duration of the Health Guarantee, or a year and six months from the birth-date of the puppy on this agreement. 

Claim Options:

In the event of a claim, the owner has the following options, subject to the Claim Terms below:

  • Return the puppy for a full refund Less any vet or other bills already reimbursed
  • Return & exchange the puppy for a similar replacement pup
  • Receive reimbursement for reasonable veterinary fees, not to exceed the original purchase price

Health Guarantee Claim Terms

Claims on our Health Guarantee are subject to the following Terms:

  • You must provide a written diagnosis with treatment costs from a licensed veterinarian. We reserve the right to have our own vet make or confirm a diagnosis and perform any needed treatment.
  • Hidden Acres Puppies is not liable for any costs relating to the puppy after it leaves our premises, including, but not limited to, vet bills, travel, etc in connection to the diagnosis of any health conditions covered under this Health Guarantee.
  • We reserve the right to refuse a refund if any of these conditions are not met, and any offers of partial, or full refund, reimbursement, or replacement will be issued only at our sole discretion.
  • Puppies sold “as is”, or with known genetic defects at the time of sale, and/or sold as “Pets”, but used for show or breeding purposes, are not eligible for this Guarantee.
  • It’s the owner’s responsibility, to ensure precautions are taken against parvo, and other common diseases, including keeping the puppy off the ground and away from public spaces, until it has had at least its third vaccination and is well established into its new home.
  • In the event of a confirmed claim, you have the options as outlined above. 

Not Covered By Our Health Guarantee

  • Outside the 3 day window, this Health Guarantee does Not cover normal, treatable and/ or other non-life threatening conditions. (Fleas, parasites, ear mites, coccidia, etc.) Communicable diseases, specifically, parvo, Are Not Covered by our Health Guarantee.
  • Abuse: Any evidence of neglect and/ or abuse of the puppy will automatically void all warranties/guarantees, and may result in action on our part to remove dogs purchased from us, from such an environment, at the owner’s expense.
  • PARVOVIRUS WARNING: It is the owner’s responsibility, to ensure precautions are taken against parvo, and other diseases, including keeping the puppy off the ground and away from public spaces, until it has had at least its third vaccination and is well established into its new home.

Puppy Payments & Refund Terms

Sales Terms

All sales are final. No Cash Refunds are given after the puppy has left our kennels, except as part of a claim as outlined in our Health Guarantee, OR at our sole discretion.


We require a nonrefundable deposit* to reserve a puppy in your name. If you change your mind regarding a puppy after a deposit has been placed, deposits can be “rolled forward” to another puppy or litter, for a period of Six Months from the original deposit date, after which your deposit will expire.

Note: The final purchase price will not be rolled forward. For example, if you place a deposit on a puppy that’s on sale, but you change your mind, the final purchase price will be the current price of the new litter or puppy, not the sale price of the original puppy.

*Deposit amounts for puppies are non-refundable with the following exception:

  • If your puppy becomes sick, dies, or is unavailable for any other reason, you will be given the opportunity to choose another similar puppy from the same or another available litter, or a full refund.

VIP Deposits

VIP deposits are transferrable to regular price if you change your mind and you don’t get first or second pick of the litter. See the VIP Client section below for more.

Puppy Payments

We offer payment plans for puppies provided the puppies/dogs are paid in full before they leave our kennels. Payments are subject to interest rates and may also be subject to boarding and/or other applicable fees. Click Here for more.

Available Plans & Rates are subject to change and may be suspended at any time without further notice.

Final Payments Policy

Full payment of the puppy is required before the puppy leaves our kennels. We accept most major forms of payment, including cash, checks, Venmo, Cashapp, PayPal and major credit cards. PayPal and credit/debit cards are charged an additional 3.5% processing fee.

Taxes and Fees

A 6.25% TX Sales Tax will be added to the final sales of all puppies reserved by, or delivered to a Texas address. Out of state clients are currently sales tax exempt.

Fees we may assess is a 3.5% processing fee (when using card or PayPal for payments) and boarding fees when the puppy exceeds the 3 day allowance for pickup after the listed pickup date. (Current Rate $15/day or $100/week).

Additional Kennel Policies

VIP Clients

VIP Clients receive special perks, including, but not limited to:

  • 1st or 2nd pick of the litter
  • First priority to choose in person
  • First priority for puppy pickup
  • VIP status is transferrable to Regular(non-VIP) price if you change your mind

Puppy Choosing For Litters 

Clients choose their puppy in the order we receive the deposits. VIP Clients get first or 2nd choice, followed by others. Choosing timing can vary but normally when the puppies are 5-6 weeks of age. We will make the arrangements when the time comes.

In-Person Visits / Puppy Choosing

We are prioritizing public access to our young puppies (less than 8 weeks old) for our VIP clients as a bio-security measure. We’ll provide video calls/videos/more pics on request for remote choosing. Individual puppy listings will be available after all litter deposits have chosen. ALL VISITORS BY APPOINTMENT ONLY PLEASE. Click Here to Schedule An Appointment

Puppy Pickup 

All adopted puppies are due to go home once they are a minimum of eight weeks old and have a clean bill of health from our vet. You will be notified in advance to arrange pickup/delivery options.


On request, we will board your chosen puppy as long as needed, at a rate of $15/day, $100/week or $400/month, starting the 5th day after regular scheduled pickup was due.

Pick of the litter 

We retain the right to first pick of any litter, unless expressly noted otherwise.


We do our best to honor personality, gender, size, and color preferences, but availability is not guaranteed.


Pricing is as marked on the website by each puppy/litter. Occasionally, individual puppies within a litter are priced differently, depending on their color/markings and other factors. We price our pups based on the current market value, color/markings, and genetics.


We offer special pricing to public service members, active & retired military members and their families, charities/non-profits, students, seniors age 65 and above, and repeat clients.

We may also offer special pricing during special events and for multiple (two or more) puppies purchased at the same time.

Discounts cannot be applied more than one at a time. For example, if you qualify for a 10% discount, and the puppy is already discounted more than 10%, only the largest discount will apply, not both.

Breeding & Show Disclaimer

Our puppies (unless otherwise noted) are sold as “Pets” and are not guaranteed for either show or breeding purposes. We do not currently charge for breeding rights, however our Health Guarantee does NOT COVER puppies/dogs intended for breeding or show purposes unless a specific prior agreement is made.


Our puppies are Not registered unless otherwise noted. You may, at your expense, register them with AKC or CKC designer breed programs for show purposes, but be aware that our Health Guarantee only covers Pets unless special arrangements are made previously.

Limitation of Liability

The buyer agrees that Hidden Acres Puppies, its owners, any employees, guardian homes in their breeding programs, and all their collective estate are released from all responsibility and liabilities for any damages, whether incidentally or consequentially caused by this dog, including, but not limited to, physical damage to property or any person(s).

The buyer of the puppy becomes fully liable for all costs associated with the puppy after it leaves our premises, including, but not limited to, boarding, vet bills, travel costs, food, medications, consequential or incidental damages, etc.

Important: If at any time, the buyer is no longer able or willing to care for the dog, they should contact us for assistance to find a new home.

General Store Policies


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain sensitive information relevant to your Purchase including, without limitation, your:

  • Email Address
  • First Name
  • Last Name
  • Physical Address
  • Phone Number
  • Credit Card Information

Data Use & Security

We do not sell any of your personal information, and its only used as necessary to market and facilitate our services to you. Your data is also fully secured with industry standard SSL encryption and spam bot protection measures. We process payments with Stripe, a global industry leader in secure online payments.

See our Privacy Policy page for the full details.

Mobile Text Message Marketing

  • Consent and Opt-In By subscribing to our text message marketing program, you agree to receive marketing messages from Hidden Acres Puppies at the number provided. Message frequency may vary. Message and data rates may apply.
  • How to Opt-Out To opt-out of receiving text messages, reply “STOP” to any message you receive. You’ll be unsubscribed from our marketing program.
  • Privacy We respect your privacy. Your information will be used in accordance with our Privacy Policy.
  • Message Content Message content may include product offers, promotions, updates, and other marketing-related information.
  • Carriers We are not responsible for any charges or fees imposed by your mobile carrier in connection with our text message marketing program.
  • Termination We reserve the right to terminate our text message marketing program at any time, for any reason.

Product Returns

Please Call Us in advance of any returns at 903-471-4891

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Returns should be sent to our mailing address in Mabank, Texas (available upon request) and must include your original receipt or proof of purchase, the reason for returning, and your contact information.

Product Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund (If applicable).

Affiliate Products

Some products sold thru our online store, are affiliate products from Life’s Abundance, Nuvet, Amazon, and/or other merchants.

We receive a small compensation from affiliate links used to purchase products or services. Your price will not be affected.

Affiliate Products Should Not Be Returned To Us And Are Not Eligible For A Refund From Hidden Acres Puppies.

Instead, you should contact the appropriate retailer or merchant you purchased the product from, for their specific return and refund policies.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Hidden Acres Puppies. Hidden Acres Puppies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that Hidden Acres Puppies shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused, by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please Contact Us.