Terms & Conditions

Terms and Conditions (“Terms”)

Please Read Before Adopting A Puppy Or Making Purchases From Hidden Acres Puppies!

Last updated: 10/23/2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://hiddenacrespuppies.com website operated by Hidden Acres Puppies (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By adopting a puppy from us, and/or accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, you may not adopt a puppy or otherwise access the Service.

Puppy Purchase Terms

Dog/Puppy Care

By purchasing a puppy from us, you affirm that you:

  • A) Have adequate food & water for your pup, & a warm, dry place for it to sleep.
  • B) Have ample room for your pup to run and exercise. 
  • C) Are committed to the long-term quality care of your dog. 
  • D) Are financially able to cover the costs associated with dog ownership, including vet bills, training, food, etc.

Puppy Health Guarantee 

We guarantee your puppy to be free of all communicable diseases for a period of 72 Hours after leaving our kennels. Within 72 hours the owner must take their pup to a licensed veterinarian for an exam. If the vet determines, within the 72 hours, that the puppy needs treatment, or has died from injuries or illnesses likely to have been contracted on or before the date of pickup, the owner is entitled to choose one of our Claim Options below.

One Year Genetic Health Guarantee

We further guarantee the puppy named on this agreement to the original owner against debilitating or life-threatening hereditary/congenital conditions for One Year from Date of Birth (Unless specifically stated otherwise on the puppy’s individual adoption agreement)

    Claim Options:

    In the event of a claim, the owner has the following options, subject to the Claim Terms below:

    • Return the puppy for a full refund Less any vet or other bills already reimbursed
    • Return & exchange the puppy for a similar replacement pup
    • Receive reimbursement for reasonable veterinary fees, not to exceed the original purchase price

    Health Guarantee Claim Terms

    Claims on our Health Guarantee are subject to the following Terms:

    • You must provide a written diagnosis with treatment costs from a licensed veterinarian. We reserve the right to have our own vet make or confirm a diagnosis and perform any needed treatment.
    • Hidden Acres Puppies is not liable for any costs relating to the puppy after it leaves our premises, including, but not limited to, vet bills, travel, etc in connection to the diagnosis of any health conditions covered under this Health Guarantee.
    • We reserve the right to refuse a refund if any of these conditions are not met, and any offers of partial, or full refund, reimbursement, or replacement will be issued only at our sole discretion.
    • Puppies sold “as is”, or with known genetic defects at the time of sale, and/or sold as “Pets”, but used for show or breeding purposes, are not eligible for this Guarantee.
    • It’s the owner’s responsibility, to ensure precautions are taken against parvo, and other common diseases, including keeping the puppy off the ground and away from public spaces, until it has had at least its third vaccination and is well established into its new home.
    • In the event of a confirmed claim, you have the options as outlined above. 

    Not Covered By Our Health Guarantee

    • Outside the 3 day window, this Health Guarantee does Not cover normal, treatable and/ or other non-life threatening conditions. (Fleas, parasites, ear mites, coccidia, etc.) Communicable diseases, such as parvo, Are Not Covered by our Health Guarantee.
    • Abuse: Any evidence of neglect and/ or abuse of the puppy will automatically void all warranties/guarantees, and may result in action on our part to remove dogs purchased from us, from such an environment, at the owner’s expense.
    • PARVOVIRUS WARNING: It is the owner’s responsibility, to ensure precautions are taken against parvo, and other diseases, including keeping the puppy off the ground and away from public spaces, until it has had at least its third vaccination and is well established into its new home.
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    Payments & Refund Terms

    Sales Terms

    All sales are final. No Cash Refunds are given after the puppy has left our kennels, except as part of a claim as outlined in our Health Guarantee, OR at our sole discretion. Full payment of the puppy is required before the puppy leaves our kennels. We accept most major forms of payment, including cash, checks, Venmo, Cashapp, Zelle, PayPal and all major credit cards.

    Initial Payment Terms:

    • An amount equal to one payment is required to reserve your pup.
    • A regular deposit for a puppy applies towards a payment.

    Ongoing Payment Terms:

    • Payments are withdrawn automatically from the card on file on the same day every week or month of your selected plan.
    • If you miss more than two payments, your selected puppy will become available again to the public unless other arrangements have been made.
    • Payments made are non-refundable, except for extenuating circumstances that will be determined at our sole discretion. However all payments can be transferred to any future or currently available puppy.
    • Any refunds offered will not include the initial deposit or any applicable boarding fees.
    • Unfinished Payment plans with no communication or other arrangements after all good faith attempts to reach you has failed, will be forfeited entirely after 6 months.

    Early Payment Terms

    • There are no early payment fees, however, you’ll still need to cover all applicable boarding and processing fees. 

    Taxes and Fees

    A 6.25% TX Sales Tax will be added to the final sales of all puppies reserved by, or delivered to a Texas address. Out of state clients are currently sales tax exempt.

    Fees we may assess is a 3.5% processing fee (when using card or PayPal for payments) and boarding fees when the puppy exceeds the 3 day allowance for pickup after the listed pickup date. (Ask Us for Current Rate).

    General Facilities Policies

    Puppy Choosing For Litters 

    Clients choose their puppy in the order we receive the deposits. Choosing timing can vary but normally when the puppies are 5-6 weeks of age. We will make the arrangements when the time comes.

    In-Person Visits

    We limit public access to our facilities to clients-only as a bio-security measure. We’ll provide video calls/videos/pics on request. ALL VISITORS BY APPOINTMENT ONLY PLEASE. Click Here to Schedule An Appointment

    Pickup/Delivery Dates

    All adopted puppies are due to go home once they are least eight weeks old and have a clean bill of health from our vet. You will be notified in advance to arrange pickup/delivery options.

    Boarding Terms:

    Puppies with a clear bill of health, paid in full, and picked up within 72 hours after eight weeks old, will not incur any boarding fees.

    All other puppies/dogs will start their boarding fees beginning 24 hours after they turn eight weeks old OR – if already older than eight weeks – 72 hours from the time the initial payment is made.

    Pick of the litter 

    We retain the right to first pick of any litter, unless expressly noted otherwise.

    Availability

    We do our best to honor personality, gender, size, color and other preferences, but availability is not guaranteed.

    Pricing

    Pricing is as marked on the website by each puppy/litter. Occasionally, individual puppies within a litter are priced differently, depending on their color/markings and other factors. We price our pups based on the current market value, color/markings, genetics and training level.

    Discounts

    We offer special pricing to public service members, active & retired military members and their families, charities/non-profits, students, seniors age 65 and above, and repeat clients.

    We may also offer special pricing during special events and for multiple (two or more) puppies purchased at the same time.

    Discounts cannot be applied more than one at a time. For example, if you qualify for a 10% discount, and the puppy is already discounted more than 10%, only the largest discount will apply, not both.

    Breeding & Show Disclaimer

    Our puppies (unless otherwise noted) are sold as “Companion Dogs/Pets” and are not guaranteed for either show or breeding purposes. We do not currently charge for breeding rights, however our Health Guarantee does NOT COVER puppies/dogs intended for breeding or show purposes unless a specific prior agreement is made.

    “ESA-Ready” vs Service Dog / ESA Letter Disclaimer

    Our “ESA-Ready” puppies are Not specifically trained as an official Service Dog for any specific purpose, nor do we guarantee the suitability of any of our puppies for any official Service Dog Certification.

    Further, our program is designed to produce puppies highly suitable or “Ready” for an emotional support role, however, an actual ESA Letter (or License) applies to the Owner, not the dog and is not included in our services. An ESA Letter is a medical certificate given to the Owner for an actual medical condition and must be diagnosed and given by a licensed health professional.

    Registration

    Our puppies are Not registered in a breed registry (such as AKC) unless otherwise noted. You may, at your expense, register them with AKC or CKC designer breed programs for show purposes, but be aware that our Health Guarantee only covers Pets unless special arrangements are made previously.

    Limitation of Liability

    The buyer agrees that Hidden Acres Puppies Corp, its owners, any employees, guardian homes in their breeding programs, and all their collective estate are released from all responsibility and liabilities for any damages, whether incidentally or consequentially caused by this dog, including, but not limited to, physical damage to property or any person(s).

    The buyer of the puppy becomes fully liable for all costs associated with the puppy after it leaves our premises, including, but not limited to, boarding, vet bills, travel costs, food, medications, consequential or incidental damages, etc.

    Important: If at any time, the buyer is no longer able or willing to care for the dog, they should contact us for assistance to find a new home.

    General Store Policies

    Purchases

    If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain sensitive information relevant to your Purchase including, without limitation, your:

    • Email Address
    • First Name
    • Last Name
    • Physical Address
    • Phone Number
    • Credit Card Information

    Data Use & Security

    We do not sell any of your personal information, and its only used as necessary to market and facilitate our services to you. Your data is also fully secured with industry standard SSL encryption and spam bot protection measures. We process payments with Stripe, a global industry leader in secure online payments.

    See our Privacy Policy page for the full details.

    Mobile Terms of Service

    The Hidden Acres Puppies mobile message service (the “Service”) is operated by Hidden Acres Puppies (“Hidden Acres Puppies”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Hidden Acres Puppies’ SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hidden Acres Puppies through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hidden Acres Puppies. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to +18449132315 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hidden Acres Puppies mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to +18449132315 or email su*****@****************es.com.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

    Product Returns

    Please Call Us in advance of any returns at 903-471-4891

    You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

    Returns should be sent to our mailing address in Mabank, Texas (available upon request) and must include your original receipt or proof of purchase, the reason for returning, and your contact information.

    Product Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

    If you receive a refund, the cost of return shipping will be deducted from your refund (If applicable).

    Affiliate Products

    Some products sold thru our online store, are affiliate products from Life’s Abundance, Pawtree, Nuvet, Amazon, and/or other merchants.

    We receive a small compensation from affiliate links used to purchase products or services. Your price will not be affected.

    Affiliate Products Should Not Be Returned To Us And Are Not Eligible For A Refund From Hidden Acres Puppies.

    Instead, you should contact the appropriate retailer or merchant you purchased the product from, for their specific return and refund policies.

    Links To Other Web Sites

    Our Service may contain links to third-party web sites or services that are not owned or controlled by Hidden Acres Puppies. Hidden Acres Puppies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

    You further acknowledge and agree that Hidden Acres Puppies shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused, by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

    Changes

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    Contact Us

    If you have any questions about these Terms, please Contact Us.